Refund policy

GO DAMN — RETURN & REFUND POLICY

At Go Damn, we care deeply about customer satisfaction, product authenticity, hygiene, and safety. Since we sell cosmetics and personal care products, we follow strict hygiene guidelines and quality protocols to ensure every customer receives safe, sealed, and genuine products.

This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted, along with timelines, eligibility requirements, and claim procedures.

By placing an order on Go Damn, you agree to the terms mentioned below.

1) IMPORTANT HYGIENE & SAFETY NOTICE (COSMETICS POLICY)

Cosmetics, skincare, and personal care products are hygiene-sensitive items. For the safety of all customers, we do not accept returns or refunds for opened or used products, except in rare cases of damage, leakage, wrong item delivery, or missing items verified with proof.

This policy helps us maintain high quality standards and prevents product tampering or contamination.

2) RETURNS / REFUNDS ELIGIBILITY

You are eligible for a return, replacement, or refund only if your order meets one of the following conditions:

✅ Wrong Product Delivered
You received a product different from what you ordered.

✅ Damaged / Leaked Product Delivered
Your product arrived broken, leaked, or physically damaged.

✅ Missing Item(s) in the Package
One or more products are missing from your delivered order.

✅ Expired Product Delivered (Rare Case)
If you receive a product past its expiry date.

✅ Manufacturing Defect (Rare Case)
The product has a genuine defect that makes it unusable (verified by our team).

3) RETURN / REFUND REQUEST WINDOW

All requests must be raised within:

✅ 24 hours of delivery

Requests raised after 24 hours may not be accepted.

We recommend checking your order immediately once it is delivered.

4) MANDATORY UNBOXING PROOF (VERY IMPORTANT)

To process any return/refund request, an unboxing video is mandatory.

Your unboxing video must meet these conditions:

✅ Recorded in one continuous clip (no edits/cuts)
✅ Clearly shows:

sealed outer packaging
shipping label
opening of the package
product condition inside
✅ Video should be clear, well-lit, and readable

📌 Without an unboxing video, we may not be able to approve returns/refunds for:

damaged items
missing items
wrong items

This protects both the customer and the brand.

5) ITEMS NOT ELIGIBLE FOR RETURN / REFUND

We do not accept return/refund requests for:

❌ Used / opened products
❌ Products with seal broken / tampered packaging
❌ Customer changed mind after delivery
❌ Shade differences due to screen lighting / phone display settings
❌ Dissatisfaction with fragrance/texture after opening
❌ Incorrect item ordered by the customer
❌ Delivery delays caused by courier partners
❌ Orders returned due to incorrect address/incomplete address
❌ Orders refused by customer at delivery

6) RETURN APPROVAL CONDITIONS

If your request falls under eligible cases, the product must be:

✅ unused and unopened
✅ in original packaging
✅ with labels intact
✅ with the same product(s) received

Once your return request is approved, we will provide the next steps.

7) WHAT YOU WILL RECEIVE (REFUND OR REPLACEMENT)

Depending on the situation, Go Damn may offer:

✅ Replacement (preferred)
If the product is damaged/wrong/missing and stock is available.

✅ Refund
If replacement is not possible or if the issue qualifies for refund.

The final decision is based on:

proof verification
product availability
claim type
internal quality checks

8) RETURN PICKUP / SELF-SHIPPING

If the return is approved:

✅ In serviceable locations, we may arrange a pickup via courier partner.
✅ If pickup is unavailable, you may be requested to self-ship the product to our return address.

In case of approved returns due to damage/wrong item/missing items, return shipping may be covered by us depending on the case.

9) REFUND PROCESSING TIMELINE

Once your refund is approved:

✅ Refund initiation: 2–5 business days
✅ Payment processing by banks/gateways: 5–10 business days

Refund timelines depend on your payment mode and bank.

10) REFUND MODE

Refunds are issued to the original payment method only, such as:

UPI
Debit/Credit Card
Net Banking
Wallet (if applicable)

For Cash on Delivery (COD) orders (if enabled), refunds will be processed via bank transfer/UPI after confirming customer details.

11) PARTIAL REFUNDS / DEDUCTIONS (IF APPLICABLE)

In certain cases, partial refunds may be issued after deductions such as:

shipping charges
return handling fees
RTO charges (return-to-origin by courier)

This applies mainly to:

refusal to accept parcel
customer unavailable repeatedly
incorrect address or failed delivery due to customer fault

12) ORDER CANCELLATION POLICY

Orders can only be cancelled if they are not dispatched.

✅ Cancellation allowed within: 6 hours of placing the order

Once dispatched, cancellations are not possible.
If you still do not wish to accept the order, it may be treated as refused delivery, and deductions may apply as per this policy.