Refund Policy

Last updated: September 21, 2026

At Go Damn, every lip oil and brow kit is packed sealed and fresh. Because our products touch your lips and face, we follow strict hygiene rules. This policy explains when we can offer a replacement or refund.

1. Hygiene first

We cannot accept returns or refunds on opened, used or unsealed products. This keeps every customer safe from tampered or contaminated products.

2. When you're eligible

We will replace or refund your order if:

  • You received the wrong product.
  • Your product arrived damaged, broken or leaked.
  • An item is missing from your parcel.
  • You received an expired product.
  • The product has a genuine manufacturing defect, confirmed by our team.

3. Report within 24 hours

Please raise your request within 24 hours of delivery. Requests after that may not be accepted, so check your parcel as soon as it arrives.

4. Unboxing video is mandatory

Record one continuous video, with no cuts or edits, that clearly shows:

  • The sealed parcel and shipping label.
  • You opening the parcel.
  • The condition of the products inside.

Without this video, we may not be able to approve claims for damaged, wrong or missing items.

5. Not eligible for return or refund

  • Opened, used or unsealed products.
  • Change of mind after delivery.
  • Shade looking different from your screen.
  • Not liking the texture, scent or finish after opening.
  • Ordering the wrong item by mistake.
  • Courier delays.
  • Parcels refused at delivery, or returned because of a wrong or incomplete address.

6. Replacement or refund

If your claim is approved, we will send a replacement when stock is available. If a replacement isn't possible, we will issue a refund. The final decision depends on the proof shared, stock, and our quality check.

7. Sending the product back

Where needed, we will arrange a pickup. If pickup isn't available at your PIN code, we may ask you to ship it back. For damaged, wrong or missing items, we cover the return shipping.

8. Refund timeline

  • We start your refund within 2–5 business days of approval.
  • Your bank or payment app usually takes another 5–10 business days to show it.

Refunds go back to your original payment method (UPI, card, net banking or wallet). For COD orders, we refund by bank transfer or UPI.

9. Deductions

If a parcel comes back because it was refused, the customer couldn't be reached, or the address was wrong, we may deduct shipping, return and handling charges from the refund.

10. Cancellations

You can cancel within 6 hours of ordering, as long as the order hasn't been dispatched. After dispatch, cancellation is not possible.

11. Lost or undelivered parcels

If your order is lost, stuck in transit, or marked delivered but not received, contact us right away. We will check with the courier and then arrange a replacement or refund.

12. Fair use

We may ask for extra photos or videos, and we may decline claims that look incomplete or suspicious. Repeated claims from the same account or address may be reviewed more closely.

13. How to raise a request

Send us your order number, registered name, a short description of the issue, your unboxing video, and photos if possible.

Email: care@godamn.in
Phone / WhatsApp: +91 88668 27369
Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST