Shipping policy

 SHIPPING POLICY — GO DAMN

 

Thank you for shopping with Go Damn. We’re committed to delivering your order safely, quickly, and in perfect condition. This Shipping Policy explains our shipping methods, timelines, costs, and order processing standards to ensure full transparency and the best customer experience.

1) ORDER PROCESSING TIME

All orders placed on Go Damn are processed within 1–3 business days (excluding Sundays and public holidays).

Orders are typically processed during our working hours:
Monday to Saturday

Please note:

  • Orders placed after business hours may be processed on the next business day.

  • During special sales, festive seasons, high order volume periods, product drops, or promotional campaigns, processing time may take slightly longer.

We always prioritize careful packaging to ensure your cosmetics and skincare products reach you safely.

2) SHIPPING DESTINATIONS

We currently ship to:
✅ All serviceable PIN codes across India

If your location is currently non-serviceable, we recommend contacting our support team and we will do our best to assist you.

3) SHIPPING CHARGES

Shipping charges are calculated at checkout based on:

  • Delivery location / PIN code

  • Courier partner availability

Go Damn may offer free shipping promotions from time to time based on cart value or specific products. If applicable, the details will be clearly shown during checkout.

4) ESTIMATED DELIVERY TIMELINES

Delivery times vary depending on your location, courier partner operations, and regional logistics.

Typical estimated delivery windows:

  • Metro cities: 2–5 business days

  • Tier 2 & Tier 3 cities: 3–7 business days

  • Remote / difficult-to-reach locations: 5–10 business days

Delivery time begins after dispatch, not from the date the order is placed.

5) ORDER TRACKING

Once your order is dispatched, you will receive tracking details via:

  • SMS / WhatsApp / Email (as provided during checkout)

Tracking updates depend on courier scans and may take 12–24 hours to reflect after dispatch.

6) DELIVERY PARTNER DELAYS & UNCONTROLLABLE EVENTS

While we work with trusted courier services, some delays may happen due to:

  • Weather conditions

  • Transport disruptions

  • High delivery traffic volume

  • Local restrictions

  • Courier partner operational issues

In such cases, we request your patience. Our team will support you in tracking and resolving any delay-related issue.

7) DELIVERY ATTEMPTS & FAILED DELIVERY

Courier partners generally attempt delivery 2–3 times.

If delivery fails due to:

  • Incorrect address details

  • Customer unavailable / unreachable

  • Refusal to accept the parcel

The package may be returned to our warehouse.

In such situations:
✅ Re-shipping may be charged additionally
✅ Refunds may be issued after deducting shipping + return handling charges

8) ADDRESS CHANGES

Customers must ensure the shipping address is correct at checkout.

If you want to change your address:

  • You must contact us within 6 hours of placing the order

Once shipped, address changes may not be possible.

9) DAMAGED / LEAKED PACKAGE DURING DELIVERY

Cosmetic products require careful handling. If you receive a package that is:

  • Opened

  • Damaged

  • Leaking

  • Tampered

Please follow these steps immediately:

✅ Record an unboxing video (mandatory)
✅ Take clear photos of:

  • Outer packaging

  • Shipping label

  • Product(s)
    ✅ Contact us within 24 hours of delivery

Without an unboxing video, we may not be able to process claims fairly.